Refund policy
Return & Refund Policy – Chhaap Store
At Chhaap Store, every order is made with care and printed on demand. We aim to deliver high-quality products, but if something goes wrong, we're here to help.
✅ Returns
We accept returns only if:
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The product is unused
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The item is not damaged
- The tag on the product is intact.
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Careful Unboxing- Customers are advised to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
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If there is a manufacturing defect (e.g., misprint, stitching issue, etc.) or the product received is damaged during transit, please share a video within 48 hours of receiving the order for our team to evaluate the issue.
Please send an email to chhaapstore.in@gmail.com for return requests within 7 days of delivery.
Things to Consider:
- A custom return address is not possible because courier companies do not offer this option. The return address can not be different from the delivery address.
- Requests after 7 days will not be entertained.
💰 Refunds (if applicable)
Once your return request is approved, refunds (if applicable) will be credited to your original payment method within 5–7 business days.
🚚 Wrong Address / Non-Delivery
If the order is returned due to an incorrect/incomplete address or multiple failed delivery attempts, we will contact you for re-shipping. Re-shipping charges may apply.
🕐 Processing Time for Return Requests
We aim to respond to all return/refund requests within 2–3 business days.
📩 Contact Us
To request a return, replacement, or refund, please contact us at:
📧 Email: chhaapstore.in@gmail.com
📱 Instagram DM: @chhaapstore.in